Return and right of revocation

 

All merchandise may be returned within fourteen days without justification, as long as all merchandise is new, unused and in perfect condition.
Please take care when trying out and trying on merchandise, as to not leave any marks.
Returns are not granted for personalized articles, worn or laundered clothing.
 
Please not the following when returning merchandise:
- Please repackage the merchandise in its original packaging
- Please include your bank account information if you have pre-paid (not applicable for PayPal payments).
- For returns, with a merchandise value exceeding forty euros, we generally reimburse EUR 3.90.
- Returns with a merchandise value under forty euros must be returned to us sufficiently stamped.
- If you life outside the EU the postage for your return won't be free except our delivery was damaged or incomplete. 
- Questions about the return process? Email us at: info@om-shiva-shakti.com
 
OM SHIVA & SHAKTI
Lieselotte Bartonik
Fritz-Dann-Str. 12 b 
90596 Schwanstetten
Germany 
 
 
Questions and comments:
Phone: +49 (0)9170 - 29 37
Email: info@om-shiva-shakti.com
 
Incidentally, the below mentioned right of revocation is applicable:
 
 
§ 1 Right of revocation 
As a consumer, you have the right to revoke your contract within two weeks in text format (i.e. letter, fax, email) without giving reasons or by returning the merchandise. The grace period starts as soon as you receive the merchandise and a separately submitted cancellation policy in textual formal. In order to keep the terms of the contract, please return the merchandise or the revocation of the contract within the aforementioned time period.
The revocation is to be sent to:
 
OM SHIVA & SHAKTI
Lieselotte Bartonik
Fritz-Dann-Str. 12 b
90596 Schwanstetten
Germany
info@om-shiva-shakti.com
 
 
§ 2 Consequences of revocation
In case of an effective revocation, benefits received by either party are to be retuned and refunded (i.e. interest). If the buyer is unable to refund or return the benefits or merchandise in its original condition or damaged, he or she is responsible for compensation where applicable. In case of merchandise this does not apply to damage that has occurred due to the merchandise getting checked, as you could do in store. 
Besides, the consumer can avoid having to pay compensation by not considering the merchandise his or hers until ownership has been taken and sustain from anything that could lessen the value of the merchandise.
 
Packages consignable by parcel post are to be returned. You are responsible for paying the cost of the return, if the retuned merchandise meets the order, if the price of the merchandise to be returned does not exceed forty euros or if with a higher price of the merchandise during the time of the revocation quid pro quo has not been done justice or a partial payment as stipulated in the contract has been paid. Otherwise, the return is free of charge for you.
 
Packages not consignable by parcel post will be picked up. Payments are to be returned within thirty days. The grace period for you starts as soon as you post the merchandise or a cancellation policy in textual form. The grace period for us starts when we receive the merchandise.
 
 
§ 3 Special hints
The right of revocation does not apply to distance contracts for the delivery of goods, which are manufactured according to the customer's specification or have been clearly designed for the customer’s needs, or which are not suitable for return due to their condition.

 

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